Returns & Exchanges
At Matte Collection, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on eligible items. Please ensure all tags remain attached and hygiene liners are intact to qualify for a refund or store credit.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all original tags and protective seals are still in place.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and affix it to the outside of your package.
Drop Off and Track
Drop your package off at any authorized carrier location and keep your tracking receipt to monitor the status of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing