Frequently Asked Questions
Everything you need to know about shopping with Matte Collection.
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. Once shipped, delivery times vary based on your location and the shipping method selected at checkout.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, swimwear and intimate apparel must have the protective liner intact.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our high-stretch fabrics are designed for a body-con fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on the destination.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible customers.